The customer service center as the most effective tool to attract and retain customers, plays an important role in improving the level of service in accordance with customer requirements. Supporting customers to solve their potential issues, facilitating and expediting the process of informing customers, creating a two-way communication in an easy way are the main tasks of customer service center.
Monitoring the performance of logistics department in order to ensure the protection and health of the parcels is another task of this center.
The experts of this center record and pursue the complaints and offers and try in order to improve the qualities of services. Also, they are obligated to follow up all cases till the end and inform the final result to the customer.